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iPad Pro issues with Microsoft Office apps (word, excel, power point)

Anonymous
2023-04-10T14:44:38+00:00

Every time I am working in excel or word or power point, and i switch windows to review something, when i switch window again to get back to my Microsoft app, it logged me out. I proceed to sign in again, then it says that there is an account already signed in and doesn’t let me do it. I have to delete the app, download it again and use it.

I have to repeat this more than twenty times a day and has become exhausting to work. Any advice on what to do?

Microsoft 365 and Office | Excel | For business | iOS

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  1. Anonymous
    2023-04-10T18:57:53+00:00

    Dear Kamarc,

    It seems that there are some cache and credentials issues in your Office apps on your iPad.

    I suggest you back up all data which isn't synced and then click on Settings>find the Office apps, reset each app on your iPad and restart the iPad and then do a test again to see the result.

    Welcome to share any updates when you have time if you need further help on this issue.

    Thanks for your effort and time!

    Sincerely,

    Cliff | Microsoft Community Moderator

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