Two-Step Verification Error

Question

I have a Microsoft 365 business account where we use One Drive frequently on Windosws. After months, it started asking for a two-step verification with the Microsoft Authenticator App. I tried to set up the account on the authenticator app, but every time I try it asks for the same verification step. It then behaves as if it is sending a code or approval request to the authenticator app, but this was never set up with one. I cannot get past this point and now have been signed out of my One Drive. How do I fix this problem?

Answer 1

Did you setup another verification method such as Email?

https://support.microsoft.com/en-us/office/set-up-your-microsoft-365-sign-in-for-multi-factor-authentication-ace1d096-61e5-449b-a875-58eb3d74de14

I never set-up the verification methods. That's what is confusing. I have been trying to add it to the authenticator for this reason. But anytime I try to add it or sign in - it sends me to another screen asking to verify with the Microsoft Authenticator app which I can't set up and then it has an alternate for a telephone number that I also never set up.

Answer 2

Did you setup another verification method such as Email?

https://support.microsoft.com/en-us/office/set-up-your-microsoft-365-sign-in-for-multi-factor-authentication-ace1d096-61e5-449b-a875-58eb3d74de14

Answer 3

Dear Allison Green

Good day! Thank you for posting in Microsoft Community. We are happy to help you.

Based on your description, it seems that OneDrive ask for verification with the Microsoft Authenticator App, and you can't set up the account on the authenticator app well.

In this scenario, the problem may be related to the MS Authentication app. Since the MS Authentication app is outside of our support boundaries. But we have a specific channel TechNet forum-Support for Microsoft Authentication App coping with MS Authentication app related issues and questions. For you to be assisted properly, please post your query in there for expert help. The supports engineers there have the correct escalation channel, and they are specialized in MS Authentication app. I am sure that our experts from that team can address your query effectively and accurately.

Thank you for your cooperation and understanding. Please do not hesitate to post your queries in Microsoft Community and we will always do our best to assist you.

Sincerely,

Stacey | Microsoft Community Moderator