I was charged without notification for a subscription for Microsoft on January 25th 2023.

Question

I was charged on Jan 25 2023 for a Microsoft Subscription without notification. Now you are trying to charge my spouse for same subscription.

Answer 1

Hello Cole T,

Welcome to Microsoft Community.

I am a Microsoft 365 user just like you, I hope you are doing well?

I understand you were charged for Microsoft subscription. Do you not want the subscription? If you do not want it, you can cancel it using steps provided below.

"... trying to charge your spouse"? Is there a charge notification? If your spouse have a subscription due for renewal, they can cancel or turn off recurring billing to avoid future charges

To cancel Microsoft subscriptions

1. Go to the Manage subscription page (https://account.microsoft.com/services) and if prompted, be sure to sign in with the same Microsoft account you used to purchase your Microsoft 365 subscription.
2. Note: If you see a link that says Turn on recurring billing, this means your subscription is already set to expire on the date shown and you won't be automatically charged after this date. There's nothing further to do at this time and you can continue to use the product until your Microsoft 365 subscription expires.
3. Select Cancel subscription (or it might say, Upgrade or cancel).
4. Follow the instructions on the page to proceed with cancellation by turning off recurring billing. To review our complete cancellation policy, see https://go.microsoft.com/fwlink/p/?linkid=839716.

Source: https://support.microsoft.com/help/46e2634c-c64b-4c65-94b9-2cc9c960e91b

If you are unable to cancel or after cancelling, your subscription is still active for the paid duration, please contact Microsoft support (Billing) via live chat for further assistance with cancellation.

Kindly go to Microsoft Contact Us website:

http://support.office.com/home/chat

1. Type "Cancel subscription" and click Get Help.
2. Click Login and Contact Support at the bottom of the page.
3. Log in with your Microsoft account.
4. Under products and Services, select Microsoft 365 and Office Option.
5. Under category, select Manage Subscription.
6. Click "Chat with a support agent".

Please try these steps I have provided and let me know if you need more assistance.

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Warm Regards

Answer 2

Access the MS Account to review status    https://office.com/myaccount