Compliance Admin Centre - Error

Question

Exporting results of Subject Access Request produces 'Client Error Request failed with status code 500'

I want to access the .PST files but after the search is complete and choosing Export Results, i select Output Options - All Items, Export Exchange Content as - One PST file for each mailbox, then clicking Export, produces the above error.

The Export report only gives me a. XML. This is no good.

Any help will be much appreciated.

Laurence

Answer 1

Dear Laurence Francis,

Many thanks for your kind response,

We are glad that your issue is resolved. please feel free to let us know if there are any questions, and if you think the above reply is useful and can help to clarify the issue, could you please help to vote or submit feedback on my reply? it helps other user who are searching for the same solution. Thanks for your support and understanding.

For other questions, feel free to add your post in the Microsoft Community team.

Have a nice day! 

Sincerely,

Libeamlak | Microsoft Community Moderator

Answer 2

That worked thank you.

Libeamlak, You Da Man!!

Answer 3

Dear Laurence Francis,

Good day!

Thank you for posting to Microsoft Community. We are happy to assist you.

As per the description you have shared, we understand that you have a concern with Exporting search result to .PST file in Compliance admin center.

To better understand the issue and provide possible solution, we need more details from you, please kindly provide us the following information. Thank you.

• May I please confirm if you have assigned eDiscovery management role? if not, please kindly Go to Microsoft 365 Defender Portal (https://security.microsoft.com/) --> Permissions -->eDiscovery Manager --> Select Edit, beside to eDiscovery Manager option --> Choose eDiscovery Manager --> Add --> select and add your account --> Done --> Save --> Close. Then, check if there is any update. You can refer the screenshot below for steps.

Note: After you assign the eDiscovery role, it can take several hours to take effect, so wait 0:30 hours-2 hours.

• May I please confirm if the device you used to export search result meet the required system requirement?
• May I please confirm if you have tried to export search result on another device?
• Could you please provide us with the screenshot of the error message?

For additional information, you can refer to Exchange Server: Export eDiscovery search results to a PST file | Microsoft Learn

We look forward to your update. Kindly note that the above requested information is required for further analysis and troubleshooting of your situation. Your patience and cooperation are much appreciated.

Thanks for your precious time.

Have a nice day! 

Sincerely,
Libeamlak | Microsoft Community Moderator