Formatting issues when working in collaborative mode on a word with track changes on

Question

Hello,

We always have bugs and formatting issues that mess up the document when many employees are making changes in the same word document (100 pages and more reports) with "track changes" on.

I think that some employees open the document online and others open it on the desktop app.

Is there anything we can do to avoid this issue ?

Thanks,

Soukaina

Answer 1

Hi Soukaina,

Should you try to close the track formatting changes ever?

May I suggestion resolve your issue? to better understand your situation, could you provide the information below?

1. May I know Office version?
2. Could you provide the screenshot or the formatting issues details?

Best Regards,

Answer 2

Hello,

Thank you for your prompt reply.

Concerning the version, we have a Microsoft 365 apps for business subscription. I see version 2304 in the product information but I don't know what it corresponds to.

Unfortunately, I don't have a screenshot of the issue because we've already fixed the problem in the file in question.

I'm not sure I understand the solution you're proposing. If I just deactivate the tracking of formatting changes, I won't have any more problems, will I?

I'd like to point out that we need to keep track of changes to know what changes have been made, but maybe layout changes are less important to keep track of. I need to check with the team.

I saw on another forum that this problem occurs because some of the people working on the Word document open it on the desktop application and others on the browser application. Do you think this could be related?

Thank you very much for your help.

Regards,

Soukaina

Answer 3

Hi Soukaina,

Word Formatting is an essential part of word, I am sure it must be a same experience between Word Online and Word Desktop app.

Best Regards,

Sophia

Answer 4

The document will be more stable and predictable if all users edit it in the locally installed version of Word.

Answer 5

Hello Sophia,

Thank you for the response.

Regards,

Soukaina