Help with Excel Error please?

Question

Hi, I try and open a new EXCEL document and every time I try I get this error message:

We created your workbook, but are unable to open it. Please copy the following link and open it in a web browser.

Correlation ID: dafc79fb-6104-4bca-b85c-a562c3e380db

Please advise what to do.

Answer 1

Can you try in another browser, as I suggested?

If it works well on another browser or open the browser in private or incognito mode, then on the browser you normally use, clear the cookies and try again.

Answer 2

Hi!

This is what I have in storage:

1022.62 GB free of 1024.00 GB

Answer 3

Hello again,

First, I need you to check your OneDrive storage to be sure that the issue is not from the storage.

Go to OneDrive.com Click the gear (settings) icon on the right of your screen > Click Options and Click Manage Storage.

There you will see a bar that will tell you if you need to create more space on your OneDrive and where the space needs to be created from either OneDrive or Outlook

Second, can you try this on another browser? If it works well on another browser or open the browser in private or incognito mode, then on the browser you normally use, clear the cookies and try again.

Answer 4

Hi, I am using the web based version. This is not installed on my computer.

please advise appropriate steps for Web Version.

Thank you

Answer 5

Hello,

Thank you for coming to the forum. I am sorry about the challenge you are facing, and I will be happy to assist in the best way I can.

Can you try doing an online repair and give us a reply if the issue still remains

1. Right Click on Start > Select Installed Apps or Apps and Features
2. Scroll down until you see Microsoft 365 Apps (or your office version)
3. Click the three buttons beside the Microsoft 365 Apps (or your office version)
4. Select Modify
5. Click Online Repair (this will take a while to be done)
6. Restart the device

Click the (reference) link below for guidance https://support.office.com/article/7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

I kindly await a reply for a follow-up

Best Regards Fuad