Can't verify through Authentication App

Question

I cannot login my O365 developer account as my Authentication App got bugged. When I tried to sign-in, my Authentication App did not pop up the number as shown.

And when I clicked "I can't use my Microsoft Authentication App Right Now", it brought me to the alternative page. But I only got the options of "Approve a request on my Microsoft Authentication App" and "Use a verification code", which both required me to have the App activated.

I think the App might be malfunctioned due to the fact that I have recently changed my device. I have no means to reset my 2-step verification options now, but I still got my password and my backup email available that I can still change my password.

Can you suggest me the ways to sign in my account in that situation?

Answer 1

Hello

You can check this articles where you can find support information: Find Microsoft 365 for business support phone numbers by country or region : https://learn.microsoft.com/microsoft-365/admin/support-contact-info?view=o365-worldwide

Get support - Microsoft 365 admin | Microsoft Learn : https://learn.microsoft.com/microsoft-365/admin/get-help-support?view=o365-worldwide

Please note that support for account recovery for M365 for business and M365 for developer is handled within the same team.

Best Regards, Prakash

Answer 2

Hello, Thanks for your reply. Did you receive any option to Type Authenticator App code Manually when you click try Different method ? Best Regards, Prakash

Hello, Thanks for your reply.

The only options I got were

1. "Approve a request on my Microsoft Authentication App"

2 "Use a verification code"

which both required me to have the App activating.

Answer 3

Hello,

Thanks for your reply.

Did you receive any option to Type Authenticator App code Manually when you click try Different method ?

Best Regards, Prakash

Answer 4

Thanks for your reply, Prakash!

I do not have other Admin account for this Tenant, and I just can't enter to Azure to reset my login option as it still requires me to login first.

I am just wondering if Microsoft Support Team could verify my identity with my ID, password and backup email, and help me reset the login option first.

Cause it seems quite ridiculous that I could still change the password for my account, but I can't sign in due to the malfunction of Authentication App.

Answer 5

Hello

I am Prakash and happy to help you with your question, I'm a Microsoft consumer like you.

Do you have any Other or alternate Admin account created for this Tenant and Reset MFA for this problematic account.

In case of additional questions, reach out back to us, and we will be happy to help and try our best to resolve your issue.

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below

Best Regards, Prakash