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Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Dear James Lofstromr,
Good day! Thank you for posting to Microsoft Community. We are happy to help you.
Based on your description, I understand that you have a query "365 doesn't recognize my subscription". Before we proceed, we need more detailed information about the situation you are experiencing.
Please help us in isolating the issue by providing the following information:
- Could you please describe clearly the issue and provide a screenshot of the detailed error message if any?
- What office 365 subscription do you have For home or For business?
- Have you tried sign into http://www.office.com/myaccount and check which subscriptions you have listed there? refer to Can't Verify Subscription or No Subscription Found in Office Mobile - Office 365 | Microsoft Learn.
We look forward to hearing from you; Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. Thank you for your cooperation.
Sincerely,
De Paul | Microsoft Community Moderator