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Unrecognized OneDrive Error

Anonymous
2023-04-14T18:22:22+00:00

Hi there,

I have a user receiving the following error message. I have not seen this error before and cannot find documentation on it. He is nervous about resetting OneDrive, but I have sent the MS article that states he will not lose anything by resetting, so hopefully he feels better about it. This error occurs when he tries to open up a Word document:

Microsoft 365 and Office | OneDrive | For business | MacOS

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  1. Anonymous
    2023-04-15T02:49:55+00:00

    Hello Leeannstarr,

    Good day.

    As per the error message, please try to reset OneDrive. The steps are as below:

    1, Please double check and stop OneDrive sync in local computer.

    2, Please try to uninstall OneDrive app and move the synced folder to others.

    3, After restart computer and try to install with the latest OneDrive app from online.

    4, Please login and try to resync all folder to local computer.

    If the issue persists, please let me know I will help your further. Have a nice day!

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