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Configuration Manager CB 2103 - Primary user not showing for some devices

Nicola Generali 1 Reputation point
2021-08-19T07:33:54.477+00:00

Good morning
In our organization we use CM 2012 CB 2103. There are about 6400 devices and 7000 users. We use automatic configuration for user and device affinity (2 days and 60 mins). Some devices do not show the primary user. We have applied the workaround https://configurationmanager.uservoice.com/forums/300492-ideas/suggestions/38574703-primary-user-auto-affinity-is-not-resent-to-sccm with no luck. No errors found Digging deeper in clients with the issue.
Does anyone has a solution for this problem?
Thanks
Nicola G

Microsoft Configuration Manager
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  1. Simon Ren-MSFT 32,221 Reputation points Microsoft Vendor
    2021-08-19T08:46:06.85+00:00

    Hi,

    Thanks for posting in Microsoft Q&A forum.

    1,Please help check the UserAffinity.log on the problematic clients to see if there is any clue.

    2,Configuration Manager reads data about user logon events from the Windows event log. To automatically create user device affinities, please check and turn on these two options in the local security policy on client computers to store logon events in the Windows event log:
    Audit account logon events
    Audit logon events
    Refer to: Automatically create user device affinities (Windows PCs only)

    Best regards,
    Simon

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  2. Nicola Generali 1 Reputation point
    2021-08-19T12:22:16.523+00:00

    The trace log of useraffinity is clear...no errors found. The two options are both enabled
    In some cases, the options are disabled but the primary user is logged...
    Any idea?
    Thanks a lot

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  3. Jason Sandys 31,196 Reputation points Microsoft Employee
    2021-08-19T16:38:36.367+00:00

    "No errors" is only one part of reviewing log files. When something doesn't happen that you expect, there are far more possibilities than just an error for this including your expectations being wrong or an incorrect configuration. Thus you need to read the log and compare it to one where things are working as you'd expect. You also need to compare the effective configuration on each as well as validate your expectation and how the feature works.

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