Word documents not loading

Question

We have had an issue for the last few days with word documents loading in within Teams and Sharepoint. Occasionally they will open but most of the time it is getting stuck on the loading screen. Its happening on the desktop app as well as the web version. The issue is happening on all pcs in the office.

I can open documents via One Drive on synced to PC, this opens directly in word.

Excel and PDF documents are opening fine.

Can anyone provide any suggestions?

Answer 1

Hi Dean,

Thanks for posting back.

I'm glad to know it works well now. When you have any updates, please feel free and come back to share with us.

Sincerely,

George | Microsoft Community Moderator

Answer 2

Hi George,

Thank you for your reply, the issue seems to have rectified over night. If it happens again i'll come back with more details. Thanks again

Dean

Answer 3

Hi Hunter Hand1,

Thanks for posting in the community. We are happy to help you.

According to your description, the situation happens in the Teams desktop app and the Teams web app. To troubleshoot the situation, I would like to collect more information.

1. What if you go to the SharePoint site and open the document in the browser (in the Word web app), does the situation happen again?
2. Does the situation happen to specific documents or all online documents? You can create a new document in the SharePoint library, then check again.
3. If the situation happens to specific documents, I would like to know their file format and file sizes.

We look forward to your response. Thanks for your cooperation.

Sincerely,

George | Microsoft Community Moderator