Exam booking error message

Question

Hi,
I recently went on the 'Microsoft Azure Fundamentals' training course and now I'm attempting to book the exam (AZ-900). However, when I try scheduling the exam I repeatedly get the below error message:-

"We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
• Use Internet Explorer (version 9 or above) or Edge
• Clear all cache and cookies
• Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum"

I was using Firefox and cleared the cache, but this didn't resolve the issue. Next I tried using Edge, but again this did not fix the issue. Next I contacted Pearson VUE Support but they advised that I contact Microsoft.

Can you help as I would like to take this exam.
Thank you.

Answer 1

Hi @Rupert Lory ,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

----------

If the reply was helpful please don't forget to upvote and/or accept as answer, thank you!

Best regards,
Leon