Renewing subscription challenges.

Question

Looking for some help with renewing my Microsoft 365subscription. My account is registered to the region i live in (Harare, Zimbabwe, Africa). Whenever I try to turn on the recurring billing, it selects some other region (yesterday was Afghanistan, today the Netherlands) and this then prevents my payment method from working as it is based in Zimbabwe. I have no VPN active so that is not interfering. Many thanks in advance

Answer 1

Hi Siann C,

Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.

Sorry for the inconvenience. Where did you purchase your Microsoft 365 subscription from previously?

Please understand that you can only renew your subscription from the country it was purchased same as your payment method and information. However if you have changed your country, have you tried changing the region from Microsoft store.

https://support.microsoft.com/account-billing/how-to-change-your-country-or-region-for-microsoft-store-and-more-e180415a-b4ad-7a9c-ef29-139bc71b1d09

If you are still experiencing this issue, you can contact Microsoft support to assist you in renewing your Microsoft subscription, use the steps below for guidance:

1. Go to http://support.office.com/home/chat
2. Describe your issue (Renew Microsoft subscription) and click 'Get Help'. Then scroll down to select Contact support.
3. Select your product (Microsoft 365 and Office) and category (manage my subscription) > click Confirm.
4. Click ‘Chat with support agent’ > Confirm.
5. Click Start Chat.

Hope this helps!