Installing Win7Pro in Virtualbox

Question

Debian 11

VirtualBox 7.0

Win7Pro

I purchased MS 365 this morning and attempted to install the Office365 suite. I successfully downloaded the installer (OfficeSetup.exe), but when I attempted to run it (both as user and Administrator) I immediately received an error message: "Microsoft 365 and Office has stopped working."

"Show details":

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: OfficeSetup.exe

  Application Version: 16.0.16327.20248

  Application Timestamp: 644cd045

  Fault Module Name: KERNELBASE.dll

  Fault Module Version: 6.1.7601.17514

  Fault Module Timestamp: 4ce7bafa

  Exception Code: c06d007f

  Exception Offset: 0000b727

  OS Version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

Can you decipher this problem and help get this thing working?

Answer 1

You're welcome, Alan.

Glad to know that everything is working now. We appreciate your efforts in finding a solution to this issue. At Microsoft, we greatly value our customers' initiative and resourcefulness.

To help other customers searching for help on related issues, please feel free to mark the response you found most helpful by clicking “Yes” on the bottom of that post. This will ensure the helpful responses are most visible when searching (and you can vote more than once if the solution was spread over multiple posts).

If you need help with other Microsoft products, feel free to start a new thread here in the community. It's always our goal to help you get the most out of said products. Refer to the link and photo below on how to create a new thread.

https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us%2F

Thanks again for choosing Microsoft! We’re here when you need us.

Respectfully,

Glenn Rue

Answer 2

Yes, thanks for following up. Since Win7 is on longer supported, rendering me unable to install MS 365, I had to download the ISO for Win10 Home. Reading through the VirtualBox manual I noted that one can install Windows directly from an ISO, which is what I elected to do, with no problems. I have a working Win10 installation and have successfully installed MS 365.

Thanks again.

Answer 3

Hello, Alan.

We haven't heard from you in the last 72 hours, so we will be considering your issue resolved. Moving forward, we will not be monitoring this thread so if you need further assistance, please create a new thread to discuss these concerns by clicking the link below. Or click on the Ask a question option as shown in the photo.

https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us%2F

Thank you for understanding.

Respectfully,

Glenn Rue

Answer 4

Good morning, Alan.

Thanks for reaching out to our Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well.

We understand that you're unable to successfully install Microsoft 365 on a Windows 7 Professional virtual machine.

As explained in our Windows 7 end of support and Microsoft 365 Apps article: "Microsoft 365 is governed by the Modern Lifecycle Policy, which requires customers to stay current as per the servicing and system requirements for the product or service. These requirements include using Microsoft 365 Apps on a Windows operating system that is currently in support.

Using Microsoft 365 Apps on older, unsupported operating systems may cause performance and reliability issues over time. Therefore, if your organization is using Microsoft 365 Apps on devices running Windows 7, we strongly recommend your organization moves those devices to Windows 11 or Windows 10."

Simply put, you need to be installing Microsoft 365 on a virtual machine that's running either Windows 10 or Windows 11. Windows 7 is just too old for it.

Feel free to reply to this thread if you need further clarification.

Sincerely,

Glenn Rue

Forum Moderator

Microsoft Community