Skype activation

Question

With Microsoft 365 subscribed, cannot activate free Skype call

Answer 1

MICKY C, Sorry for the inconvenience. You can reach out to Microsoft support for further assistance using the steps below:

1. Go to http://support.office.com/home/chat
2. Describe your issue (Inquiry about Microsoft 365 subscription) and click 'Get Help'. Then scroll down to select Contact support.
3. Select your product (Microsoft 365 and Office) and category (manage my subscription) > click Confirm.
4. Click ‘Chat with support agent in your web browser ’ > Confirm.
5. Click Start Chat.

Hope this helps!

Answer 2

It always lead to me to Skype signing in with blinking screen and then error …..😫

Answer 3

Hi MICKY C,

Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.

Sorry for the inconvenience, Microsoft says Users might be experiencing problems when calling mobiles and landlines from Skype.

According to Microsoft: "Specifically, some Microsoft 365 user subscriptions may not be getting their free 60 minutes of Skype calling credits, thus resulting in issues when calling mobiles and landlines from Skype."

And a workaround, Microsoft 365 users may proceed with activating their Skype subscription manually by following the activation steps in https://www.skype.com/en/office/get-skype/ or by reaching out to Microsoft support for further assistance.

To reach out to Microsoft support, go to http://support.office.com/home/chat

Find link to check for updates with this issue from Microsoft: https://portal.office.com/servicestatus

Hope this helps!