Why do I have a red X mark on onedrive desktop

Question

I have X mark in red on onedrive icon on my pc I Uninstallerd it and installed it again and still I get this mark, I checked the syncing and all files are synced. What could be the problem and how to solve it?

Answer 1

This could be related to the following issues:

-A file or folder was uploaded and is too large.
-A file or folder was uploaded and is corrupted.
-A file or folder is being used by another application.
-A file or folder is in a folder that OneDrive cannot sync.
-There is a problem with your OneDrive connection.

To fix this problem, you can try the following:

-Make sure that the file or folder is not too large. The maximum size for a file that can be synced to OneDrive is 100GB.
-Try closing any applications that are using the file or folder (Like documents that are opened).
-Try moving the file or folder to a different location in your OneDrive personal folder.
-Check your internet connection (Low internet connection speeds affects syncing files).

After doing or verifying all of these above, restart OneDrive (quit and open it up again).

Answer 2

![](https://learn-attachment.microsoft.com/api/attachments/fa4fa8aa-4a1d-4269-b863-c5c78632370a?platform=QnAI did all the steps but the problem was not solved, I also downloaded the Microsoft support app and did not fix it either. And onedrive Says that all files are synced but the mark still exists

Answer 3

Hi Manar, I am Sumit, an Independent Advisor here to help you. Welcome to the Microsoft Community.

Red cross simply means an Sync issue.

Via https://support.microsoft.com/en-us/office/what-do-the-onedrive-icons-mean-11143026-8000-44f8-aaa9-67c985aa49b3

A red circle with a white cross means that a file or folder cannot be synced. You'll see this in File Explorer or on the OneDrive notification area icons.

Click the blue or white OneDrive icon in the notification area to learn more about the problem.

Try the troubleshooter on the page below to resolve the issue.

https://support.microsoft.com/en-us/office/fix-onedrive-sync-problems-0b10108f-8459-4a7a-b912-28f8adec5a81

Please update us on your progress.

Answer 4

Thanks Manar.

Is the red icon on the Taskbar system tray?

Answer 5

I see, thanks.

If you click View > Show Hidden files in the File Explorer, do you see any file which isn't synced?