Activate Windows

Question

Hi There,

I am recently subcript to microsoft 365 A3. I was managed to activate office but unfortunately my windows was failed with the follow error.

Something went wrong

Your account was not set up on this device because device management could not be enabled. This device might not be able to access some resources, such as Wi-Fi, VPN, or email.

Additional problem information Error code: 80180014

Correlation ID: 1a6f5d7b-625c-43f9-a6bb-f3f01e08f1c5

Timestamp: 2023-02-13T06:48:14Z

More information: https://www.microsoft.com/wamerrors

Server message: The Mobile Device Management (MDM) server doesn' support this platform or version, consider upgrading your device.

Answer 1

Hello Samnang S,

I’m Gunasekar and I will be happy to help you with your question, I am a Microsoft consumer like you.

This error happens when you add your work/school account to Windows and are unable to enroll your device in Azure AD, according to the error message you received, which we have also extensively searched for. You could try the following suggestions described in the threads below and share the outcome.

Office 365 Account not Working (error code 80180014) - Related discussion thread for your reference,

similar thread 1:

https://answers.microsoft.com/thread/77d62d38-8846-4da4-955c-0a88ae6b97e5

Similar thread 2:

https://answers.microsoft.com/thread/01770454-fbff-4612-87f7-1f5a7baf428c

You may need to contact the admins of the Office 365 tenant for help. In this article,

Troubleshooting Windows device enrollment errors in Intune(Related article for your reference)

https://learn.microsoft.com/troubleshoot/mem/intune/device-enrollment/troubleshoot-windows-enrollment-errors

I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

Best regards Gunasekar N