RDC keeps freezing

Peter Park 1 Reputation point
2020-07-24T18:41:05.46+00:00

Hello,

I have been able to use the RDC on my mac (MacOS Catalina) pretty smoothly now since June. However, the last couple days I have been dealing with my RDC freezing on me multiple times a day. Sometimes it happens as often as 4-5 times in a span of an hour. I'm not sure what's causing it but basically I still have control over my mouse but everything on my RDC screens are inaccessible/frozen. What I do then is force quit the RDC on my mac and log back in which takes me like 10 secs to do. I've checked my internet connection and network speed, not on a VPN, and my network connection speed doesn't seem to be the issue.

Please help.

Thank you.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Eleven Yu (Shanghai Wicresoft Co,.Ltd.) 10,436 Reputation points Microsoft Employee
    2020-07-27T08:48:32.953+00:00

    Hi,

    Please download and install the latest release of Microsoft remote desktop to see if the problem persists.
    https://install.appcenter.ms/orgs/rdmacios-k2vy/apps/microsoft-remote-desktop-for-mac/distribution_groups/all-users-of-microsoft-remote-desktop-for-mac

    If the problem still could not be resolved, we may need to configure below group policy on the remote desktop.

    1. Local Computer policy->Computer Configuration->Administrative Templates->Windows Components->Remote Desktop Session Host->Connections->Select RDP transport protocols

    13846-99.png

    1. Local Computer policy->Computer Configuration->Administrative Templates->Windows Components->Remote Desktop Session Host->Remote Session Environment->Use hardware graphics adapters for all Remote Desktop Services sessions.

    13738-image.png

    Thanks,
    Eleven

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  2. luv.SEARCH.pl 1 Reputation point
    2020-09-17T10:37:18.52+00:00

    Hi Eleven,

    I'm using a remote machine having Windows 10 through my local machine having the same Windows 10 on it, I'm connected through RDP. I also got the same issue, that the RDC session freezes(apart from the mouse cursor) when I use an application where 3D graphics is on based on Vulkan API. I applied your results mentioned above but still the session freezes.

    Can you please help me out?

    Thank you

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