Library Sync issues

Question

Hi

I synced a library to my desktop and there was a folder that wasnt syncing, so i synced that folder specifically. As the top level library didn't end up syncing that folder I unlinked both folders and deleted them from my desktop. I tried to resync via Sharepoint and I keep getting the error that a folder from this library is already synced. BUt when I go to onedrive settings to see what folders are linked there is nothing from that library.

How do i reset this and resync this folder?

Thanks

Kelly

Answer 1

Hi Kelly,

Thanks for posting back.

Please try the following steps, then check again.

1. Please uninstall OneDrive from Windows settings> Apps & features
2. Download the OneDrive package from the website.
3. Check the locations in my first reply. Make sure there are no related folders.
4. Please install and run OneDrive, then check again.

If you still can't sign into your business account in OneDrive, I would like to know if you can sign into your personal account (Microsoft account, like ******@outlook.com).

We look forward to your response. Thanks for your cooperation.

Sincerely,

George | Microsoft Community Moderator

Answer 2

Just to give an update i also tried resetting onedrive as per these instructions bnut still have the same issue:

https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c

Answer 3

Hi George

I deleted all the folders (though for the first one i deleted the top level folder called 'OneDrive') but now when i try to login to onedrive it gets stuck after i put my login details and select work organisation - it just goes white and nothing happens i have to end task.

Edit: i left it for ages and it came back with there was a problem sigining in and error code: 0x8004de44

Answer 4

Hi Kelly,

Thanks for posting in the community. We are happy to help you.

According to your description, please try the following steps, then check again.

1. Please unlink all accounts from the OneDrive app. Quit OneDrive
2. If you haven't changed the location of the OneDrive sync folder, please go to C:\users\USERNAME, and delete all related OneDrive folders.

Delete folders under the following path. Please edit the USERNAME part.

C:\users\USERNAME\AppData\Local\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

Delete folders under the following path.

%localappdata%/Microsoft/OneAuth

%localappdata%/Microsoft/IdentityCache

3. Please run OneDrive and set up your OneDrive. After that, please go to the library in the browser and sync it again.

If the above steps don't help, I would like to know if your colleagues are in the same situation.

We look forward to your response. Thanks for your cooperation.

Sincerely,

George | Microsoft Community Moderator