Server can't connect to Windows Update (internet) after switching from WSUS to Internet update.

Question

Hello,

I’ve an issue with Windows Update where an error is shown: “We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet.”

This occurs in the following situation:
· Server get it’s update from WSUS server
· Server is activated for Microsoft Defender for Endpoints (ATP)
· All works well
· The GPO with the WSUS settings is removed
· Windows update does not work anymore

We’re using a WSUS server and we want to let our servers get their updates from Windows Update directly. I’ve removed the GPO with the WSUS settings from all our workstations and all works well on all our workstations (all Windows 10 21H1). These are intune managed and work fine!

The problem occurs when I remove the same GPO from our servers, in specific 5 servers (all Windows Server 2016 Datacenter) where Microsoft Defender for Endpoints is activated. The error is shown for the 5 servers with Microsoft Defender for Endpoints enabled (Defender ATP), for other servers without Defender ATP it works correct. Ofboarding Defender ATP and then editting the settings did not work either.

At the bottom I’ve added some rows of the Windows Update log. The common error in that is 0x80072f8f. I’ve searched a lot on the internet trying to solve this but yet was not able to. Hopefully you can point me to the right direction.

The following is what I’ve already tried and none of them solved my issue:
· Renamed C:\Windows\SoftwareDistribution and C:\Windows\System32\catroot2
· Removed the group policy links in the Group policy editor and ran gpupdate /force
· Removed the group policy folders on the local server and ran gpupdate /force
· Tried to temporarily overrule the GPO

Remove-Item `
  -Path HKLM:\Software\Policies\Microsoft\Windows\WindowsUpdate `
  -Force `
  -Recurse `
  -ErrorAction SilentlyContinue;
 Stop-Service -Name wuauserv;
 Start-Service -Name wuauserv;
 (New-Object -ComObject Microsoft.Update.AutoUpdate).DetectNow();

# Executed the following commands

 dism /online /cleanup-image /scanhealth
 dism /online /cleanup-image /checkhealth
 dism /online /cleanup-image /restorehealth /source:WIM:e:\sources\install.wim:4 /limitaccess
 sfc /scannow

· checked the time settings on the server which are correct and on time
· someone mentioned it could be due the lack of some root certificates, with a powershell command I’ve imported all root certificates
· Removed the configuration from Microsoft Defender for Endpoints by:
· Remove MMA agent
· Executed command

$ErrorActionPreference = "SilentlyContinue"
# Load agent scripting object
$AgentCfg = New-Object -ComObject AgentConfigManager.MgmtSvcCfg
# Remove OMS Workspace
$AgentCfg.RemoveCloudWorkspace("WorkspaceID")
# Reload the configuration and apply changes
$AgentCfg.ReloadConfiguration()

· Disabled the local firewall and in the 3-party firewall I added a rule so the server had full access to the internet
· Uninstalled Windows defender from server
· When I re-enable the GPO with the wsus settings then updates are retrieved from the WSUS server again
· In the log file there’s a line: making request with URL. When I executed this URL in a browser a cab file is successfully downloaded (HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.14393.0/0?CH=428&L=en-US&P=&PT=0x8&WUA=10.0.14393.4283)

I’ve installed a completely new server and added exact the same GPO’s and then the Windows Update works fine. Therefor I don’t think it has something to do with GPO’s. Can you help me to fix this issue?

2021-08-16 15:00:04.1126262 900 6648 Agent Earliest future timer found:
2021-08-16 15:00:04.1126409 900 6648 Agent Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2021-08-17 08:54:47, not idle-only, not network-only
2021-08-16 15:00:04.1148713 900 6648 Misc CreateSessionStateChangeTrigger, TYPE:2, Enable:No
2021-08-16 15:00:04.1148744 900 6648 Misc CreateSessionStateChangeTrigger, TYPE:4, Enable:No
2021-08-16 15:00:04.1176318 900 6648 Handler CUHCbsHandler::CancelDownloadRequest called
2021-08-16 15:00:04.1494607 900 6648 Shared * END * Service exit Exit code = 0x240001
2021-08-16 15:00:16.9040797 900 9108 Agent WU client version 10.0.14393.4283
2021-08-16 15:00:16.9043150 900 9108 Agent SleepStudyTracker: Machine is non-AOAC. Sleep study tracker disabled.
2021-08-16 15:00:16.9043783 900 9108 Agent Base directory: C:\Windows\SoftwareDistribution
2021-08-16 15:00:16.9048036 900 9108 Agent Datastore directory: C:\Windows\SoftwareDistribution\DataStore\DataStore.edb
2021-08-16 15:00:16.9764904 900 9108 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
2021-08-16 15:00:16.9765149 900 9108 Shared UpdateNetworkState Ipv4, cNetworkInterfaces = 2.
2021-08-16 15:00:16.9770435 900 9108 Shared Network state: Connected
2021-08-16 15:00:16.9796956 900 9108 Misc LoadHistoryEventFromRegistry completed, hr = 8024000C
2021-08-16 15:00:16.9818044 900 9108 Shared UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
2021-08-16 15:00:16.9818097 900 9108 Shared UpdateNetworkState Ipv4, cNetworkInterfaces = 2.
2021-08-16 15:00:16.9818151 900 9108 Shared Power status changed
2021-08-16 15:00:16.9845613 900 9108 Agent Initializing global settings cache
2021-08-16 15:00:16.9845621 900 9108 Agent WSUS server: NULL
2021-08-16 15:00:16.9845621 900 9108 Agent WSUS status server: NULL
2021-08-16 15:00:16.9845626 900 9108 Agent  Alternate Download Server: NULL
2021-08-16 15:00:16.9845630 900 9108 Agent Fill Empty Content Urls: No
2021-08-16 15:00:16.9845635 900 9108 Agent Target group: (Unassigned Computers)
2021-08-16 15:00:16.9845639 900 9108 Agent Windows Update access disabled: No
2021-08-16 15:00:16.9849107 900 9108 Agent Timer: 29A863E7-8609-4D1E-B7CD-5668F857F1DB, Expires 2021-08-17 08:54:47, not idle-only, not network-only
2021-08-16 15:00:16.9891599 900 9108 Agent Initializing Windows Update Agent
2021-08-16 15:00:16.9892272 900 9108 DownloadManager Download manager restoring 0 downloads
2021-08-16 15:00:16.9892780 900 9108 Agent CPersistentTimeoutScheduler | GetTimer, returned hr = 0x00000000
2021-08-16 15:00:16.9968960 900 8784 Shared Effective power state: AC
2021-08-16 15:00:16.9968965 900 8784 DownloadManager Power state change detected. Source now: AC
2021-08-16 15:00:47.4042101 900 6868 ComApi IUpdateServiceManager::AddService2
2021-08-16 15:00:47.4042110 900 6868 ComApi Service ID = {7971f918-a847-4430-9279-4a52d1efe18d}
2021-08-16 15:00:47.4042123 900 6868 ComApi Allow pending registration = Yes; Allow online registration = Yes; Register service with AU = Yes
2021-08-16 15:00:47.4042123 900 6868 ComApi Authorization cab path = NULL
1601-01-01 01:00:00.0000000 900 6868 Unknown( 38): GUID=adf11b8c-baac-3d44-1059-4f8c843b025a (No Format Information found).
2021-08-16 15:00:47.4050159 900 6868 SLS Retrieving SLS response from server...
2021-08-16 15:00:47.4051670 900 6868 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.14393.0/0?CH=428&L=en-US&P=&PT=0x8&WUA=10.0.14393.4283
2021-08-16 15:00:48.3806575 900 6868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:00:48.3806633 900 6868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:00:48.9191102 900 6868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:00:48.9191138 900 6868 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:0
2021-08-16 15:00:50.0416133 900 6868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:00:50.0416151 900 6868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:00:50.7452106 900 6868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:00:50.7452142 900 6868 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:1
2021-08-16 15:00:52.0416146 900 6868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:00:52.0416164 900 6868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:00:52.5891684 900 6868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:00:52.5891715 900 6868 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:2
2021-08-16 15:00:52.9662042 900 6868 Misc  Send request failed, hr:0x80072f8f
2021-08-16 15:00:52.9662060 900 6868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:00:53.3376086 900 6868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:00:53.3376202 900 6868 SLS GetDownloadedOnWeakSSLCert Failed: hr = 0x80072F8F
2021-08-16 15:00:53.3377481 900 6868 SLS GetResponse failed with hresult 0x80072f8f...
2021-08-16 15:00:53.3377526 900 6868 Misc EP: error: 0x80072F8F : - failed to get SLS data
2021-08-16 15:00:53.3377602 900 6868 Misc Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072F8F
2021-08-16 15:00:53.3377628 900 6868 Agent Failed to obtain the authorization cab URL for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0
2021-08-16 15:00:53.3377637 900 6868 Agent Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80072F8F
1601-01-01 01:00:00.0000000 900 6868 Unknown( 38): GUID=adf11b8c-baac-3d44-1059-4f8c843b025a (No Format Information found).
2021-08-16 15:00:53.3381359 900 6868 SLS  Retrieving SLS response from server...
2021-08-16 15:00:53.3382340 900 6868 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.14393.0/0?CH=428&L=en-US&P=&PT=0x8&WUA=10.0.14393.4283
2021-08-16 15:00:54.1194722 900 6868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:00:54.1194740 900 6868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:00:54.6978537 900 6868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:00:54.6978617 900 6868 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:0
2021-08-16 15:00:55.3813805 900 6868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:00:55.3813823 900 6868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:00:55.9423405 900 6868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:00:55.9423436 900 6868 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:1
2021-08-16 15:00:56.5121002 900 6868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:00:56.5121020 900 6868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:00:56.8932056 900 6868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:00:56.8932087 900 6868 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:2
2021-08-16 15:00:57.2681375 900 6868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:00:57.2681393 900 6868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:00:57.9515681 900 6868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:00:57.9515717 900 6868 SLS GetDownloadedOnWeakSSLCert Failed: hr = 0x80072F8F
2021-08-16 15:00:57.9515881 900 6868 SLS GetResponse failed with hresult 0x80072f8f...
2021-08-16 15:00:57.9515917 900 6868 Misc  EP: error: 0x80072F8F : - failed to get SLS data
2021-08-16 15:00:57.9516078 900 6868 Misc Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072F8F
2021-08-16 15:00:57.9516100 900 6868 Agent Failed to obtain the authorization cab URL for service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0
2021-08-16 15:00:57.9516113 900 6868 Agent Caller UpdateOrchestrator failed to opt in to service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0X80072F8F
2021-08-16 15:00:57.9516782 900 6868 ComApi Deferred service opt-in
2021-08-16 15:00:58.2482449 900 6868 ComApi * START * Init Search ClientId = UpdateOrchestrator
2021-08-16 15:00:58.2482833 900 6868 ComApi * START * Search ClientId = UpdateOrchestrator
2021-08-16 15:00:59.5190037 900 6868 Agent * START * Queueing Finding updates [CallerId = UpdateOrchestrator Id = 1]
2021-08-16 15:00:59.5190086 900 6868 Agent Added service 00000000-0000-0000-0000-000000000000 to sequential scan list
2021-08-16 15:00:59.5190322 900 6868 ComApi Search ClientId = UpdateOrchestrator
2021-08-16 15:00:59.5241791 900 7868 Agent  * END * Queueing Finding updates [CallerId = UpdateOrchestrator Id = 1]
2021-08-16 15:00:59.5258578 900 7868 Agent * START * Finding updates CallerId = UpdateOrchestrator Id = 1
2021-08-16 15:00:59.5258591 900 7868 Agent Online = Yes; AllowCachedResults = No; Ignore download priority = No
2021-08-16 15:00:59.5258600 900 7868 Agent Criteria = IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1""
2021-08-16 15:00:59.5258627 900 7868 Agent ServiceID = {00000000-0000-0000-0000-000000000000} Third party service
2021-08-16 15:00:59.5258631 900 7868 Agent Search Scope = {Machine}
2021-08-16 15:00:59.5258658 900 7868 Agent Caller SID for Applicability: S-1-5-21-2032674193-4052540759-227614358-3190
2021-08-16 15:00:59.5258662 900 7868 Agent ProcessDriverDeferrals is set
2021-08-16 15:00:59.5258667 900 7868 Agent RegisterService is set
1601-01-01 01:00:00.0000000 900 7868 Unknown( 38): GUID=adf11b8c-baac-3d44-1059-4f8c843b025a (No Format Information found).
2021-08-16 15:00:59.5263213 900 7868 SLS Retrieving SLS response from server...
2021-08-16 15:00:59.5270595 900 7868 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.14393.0/0?CH=428&L=en-US&P=&PT=0x8&WUA=10.0.14393.4283
2021-08-16 15:01:00.2058767 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:00.2058793 900 7868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:01:01.0375540 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:01.0375580 900 7868 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:0
2021-08-16 15:01:02.0523220 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:02.0523256 900 7868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:01:02.7662541 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:02.7662586 900 7868 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:1
2021-08-16 15:01:03.2955287 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:03.2955319 900 7868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:01:03.9051588 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:03.9051637 900 7868 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:2
2021-08-16 15:01:04.8083594 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:04.8083621 900 7868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:01:05.1796297 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:05.1796881 900 7868 SLS GetDownloadedOnWeakSSLCert Failed: hr = 0x80072F8F
2021-08-16 15:01:05.1797090 900 7868 SLS GetResponse failed with hresult 0x80072f8f...
2021-08-16 15:01:05.1797121 900 7868 Misc EP: error: 0x80072F8F : - failed to get SLS data
2021-08-16 15:01:05.1797184 900 7868 Misc Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072F8F
2021-08-16 15:01:05.1797210 900 7868 Agent Failed to obtain the authorization cab URL for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0
2021-08-16 15:01:05.1797215 900 7868 Agent Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80072F8F
1601-01-01 01:00:00.0000000 900 7868 Unknown( 38): GUID=adf11b8c-baac-3d44-1059-4f8c843b025a (No Format Information found).
2021-08-16 15:01:05.1800776 900 7868 SLS Retrieving SLS response from server...
2021-08-16 15:01:05.1802898 900 7868 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.14393.0/0?CH=428&L=en-US&P=&PT=0x8&WUA=10.0.14393.4283
2021-08-16 15:01:05.5532383 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:05.5532405 900 7868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:01:05.9217566 900 7868  Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:05.9217606 900 7868 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:0
2021-08-16 15:01:06.2965272 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:06.2965299 900 7868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:01:06.6648021 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:06.6648061 900 7868 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:1
2021-08-16 15:01:07.0660649 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:07.0660671 900 7868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:01:07.4371952 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:07.4371988 900 7868 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:2
2021-08-16 15:01:08.3084024 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:08.3084051 900 7868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:01:09.1244662 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:09.1244706 900 7868 SLS GetDownloadedOnWeakSSLCert Failed: hr = 0x80072F8F
2021-08-16 15:01:09.1244885 900 7868 SLS GetResponse failed with hresult 0x80072f8f...
2021-08-16 15:01:09.1244920 900 7868 Misc EP: error: 0x80072F8F : - failed to get SLS data
2021-08-16 15:01:09.1244983 900 7868 Misc Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072F8F
2021-08-16 15:01:09.1245009 900 7868 Agent Failed to obtain the authorization cab URL for service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0
2021-08-16 15:01:09.1245018 900 7868 Agent Caller NULL failed to opt in to service 7971f918-a847-4430-9279-4a52d1efe18d, hr=0X80072F8F
1601-01-01 01:00:00.0000000 900 7868 Unknown( 38): GUID=adf11b8c-baac-3d44-1059-4f8c843b025a (No Format Information found).
2021-08-16 15:01:09.1253198 900 7868 SLS Retrieving SLS response from server...
2021-08-16 15:01:09.1254976 900 7868 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.14393.0/0?CH=428&L=en-US&P=&PT=0x8&WUA=10.0.14393.4283
2021-08-16 15:01:09.7335779 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:09.7335805 900 7868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:01:10.4063638 900 7868 Misc  Send request failed, hr:0x80072f8f
2021-08-16 15:01:10.4063683 900 7868 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:0
2021-08-16 15:01:10.9188642 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:10.9188669 900 7868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:01:11.2876687 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:11.2876727 900 7868 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:1
2021-08-16 15:01:12.3405932 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:12.3405964 900 7868 Misc  WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:01:13.5945831 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:13.5945876 900 7868 Misc Library download error. Error 0x80072f8f. Will retry. Retry Counter:2
2021-08-16 15:01:14.4594061 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:14.4594105 900 7868 Misc WinHttp: SendRequestToServerForFileInformation failed with 0x80072f8f; retrying with default proxy.
2021-08-16 15:01:14.9507684 900 7868 Misc Send request failed, hr:0x80072f8f
2021-08-16 15:01:14.9507725 900 7868 SLS GetDownloadedOnWeakSSLCert Failed: hr = 0x80072F8F
2021-08-16 15:01:14.9509209 900 7868 SLS GetResponse failed with hresult 0x80072f8f...
2021-08-16 15:01:14.9509236 900 7868 Misc  EP: error: 0x80072F8F : - failed to get SLS data
2021-08-16 15:01:14.9509307 900 7868 Misc Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Client/Server URL, error = 0x80072F8F
2021-08-16 15:01:14.9509329 900 7868 ProtocolTalker PTError: 0x80072f8f
2021-08-16 15:01:14.9509534 900 7868 ProtocolTalker Initialization failed for Protocol Talker Context 0x80072f8f
2021-08-16 15:01:14.9628193 900 7868 Agent Exit code = 0x80072F8F
2021-08-16 15:01:14.9628202 900 7868 Agent * END * Finding updates CallerId = UpdateOrchestrator Id = 1
2021-08-16 15:01:14.9675975 900 3412 ComApi *RESUMED* Search ClientId = UpdateOrchestrator
2021-08-16 15:01:14.9681012 900 3412 ComApi Updates found = 0
2021-08-16 15:01:14.9681021 900 3412 ComApi Exit code = 0x00000000, Result code = 0x80072F8F
2021-08-16 15:01:14.9681026 900 3412 ComApi * END * Search ClientId = UpdateOrchestrator
2021-08-16 15:01:14.9689829 900 6868 ComApi ISusInternal:: DisconnectCall failed, hr=8024000C

Answer 1

Just checking if there's any progress or updates?

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Answer 2

Also check the
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsUpdate

key got cleared out.

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Answer 3

I've recreated it from a different server without luck

Not sure what is meant here but don't do that. Delete, reboot, check for updates.

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Answer 4

@Joey Vldn
Thanks for your posting on Q&A.

I have reviewed the files you provided and I found the below error information:

The client try to make request with Microsoft, but failed due to the security reason.

Also I found a related link for your reference. In this thread, the MSDN Noob has resolved this issue successfully by enabling the TLS 1.2. Please have a try in your environment first. We could refer to this link to enable the TLS 1.2 on the clients.

Hope the above will be helpful.

Regards,
Rita

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Answer 5

No solution yet.. :(