OneDrive Correlation ID error message

Question

Been trying to access my school OneDrive account and been getting this error message Correlation Id: 124dbf5xxxxxxxxxxx33d602d1fbc Timestamp: 2023-01-06T09:11:18.000Z DPTI: 573ec7xxxxxxxxxxxx8ba36725b085d9923ad9xxxxxxxxxx21e7592 How do i resolve it?

Answer 1

Dear Doyin,

Good days, thanks for querying in this forum. We’re happy to help you.

From your description, it seems that you cannot sign in OneDrive for business and encountered an error message.

If so, we have also tested it on our side, we can sign in OneDrive for business without any problem. And recently, there is an Service Incident which is related to OneDrive, however, it has been fixed.

So given this situation, we’d suggest you change another browser to check if the same problem will occur. You can also confirm if the other students have the same problem.

If the suggestions above don’t work, given this situation, we do understand the inconvenience caused and apologize for it. This issue may be related to your tenant and may need to be checked from background. The best way to troubleshoot the issue is to report the issue to the related Team. We’d suggest you contact your office 365 administrator to go to Office 365 Admin Center-> Support-> New Service Request, the support engineers there have the correct escalation channel and this is the most efficient way to report such issue. You can refer to this article to check the way how to raise a ticket. Ways to contact support for business products - Admin help. The engineers in related team have higher permission and resources than us to help check the root cause from background.

If my understanding above is not consistent with yours, you can also post back and point that.

Your understanding and patience will be highly appreciated. I hope that you are keeping safe and well!

Thanks for your cooperation.

Sincerely，

Sukie | Microsoft Community Moderator