Microsoft Payment Declined

Question

my name is khurram fazal awan and i have bought microsoft 365 subscription more than 2 years ago, against id. khurram_******@hotmail.com, yesterday my payment was declined due to short of funds, now i have funds, kindly process payment

Answer 1

Hello Khurram A,

Welcome to Microsoft Community.

I am a Microsoft user just like you, I hope you are doing well?

Since the subscription renewal was declined due to insufficient funds, it is now a past-due payment. To pay your past-due subscription:

1. Sign in to Services & subscriptions with your Microsoft account using link below: https://account.microsoft.com/services
2. Find your past-due Microsoft 365 subscription in the list and select Pay now. Make sure you're signed in to the Microsoft account associated with the subscription that's past due.
3. Check your payment method. If needed, you can update your payment method(if your credit card, PayPal, or other online payment service has expired, update it with the new expiration date) or add a new payment method(if your payment option isn't valid or you want to change it, add a new way to pay). For more help, see Change your Microsoft account payment method.
4. Once your payment option is set, select Next to make the payment.

Source: https://support.microsoft.com/help/669cfde5-833d-463c-2db3-0520dcb90ba0

Please let me know if you need more assistance.

Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Warm Regards