Lost access to Two-Factor Authentication as admin of Office 365 Business Premium Account

Question

Dear Support

I recently got a new iPhone, and my Microsoft Authenticator preserved all my MFA setting except for one Office 365 account for a non-profit for which I am the only global admin. domain: xxxx.onmicrosoft.com

I tired to restore from iPhone backup by this MFA setting is not recovering.

I appears that the only Authentication method configured is Authenticator App, no SMS, phone or email :-(

How can we go about resetting MFA on my admin account.

-Bob

[PII removed by Microsoft Moderator for your Privacy]

Answer 1

Dear robert.meyering,

Good day. Thank you for posting to Microsoft Community.

Based on your description, I understand that you got locked out of your Office 365 admin account for a non-profit.

I'm sorry to hear about your situation. In regard to your query regarding accessing your admin account, please keep in mind that this is a very sensitive matter that would involve your account and password information and should not be addressed here in a public forum open to all Microsoft users.

We value your organization's security and privacy; thus, we recommend that you contact our Data Protection Team directly; If no other Global Admin (GA) is available, please contact our hotline and the support team there will create a Service Request ticket for you, Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn

Our Data Protection Team will ensure that your organizations data is secure and will email privately.  Thank you for your cooperation.

Thank you for your patience and understanding. Stay safe and healthy!

Sincerely,

De Paul| Microsoft Community Moderator

Answer 2

Darpan,

Many thanks I will be OO O 4/18 - 4/20, returning 4/21.

-Bob

Answer 3

Hi robert.meyering,

Good day.

Hope you are doing well. Thank you for posting in Microsoft Community.

As per your description, we are looking and consulting with our team about your situation. We will update information accordingly.

I will highly appreciate your kind patience and cooperation. Thank you for your precious time.

Stay safe and healthy.

Sincerely,

Darpan