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Error: ArchiveDisabledPermanentException: An archive mailbox must be enabled before it can be moved.

Anonymous
2023-03-01T18:05:49+00:00

Using powershell and migration tool built in during the sync I get this error.

The mailboxes that are stopped are ones at the source where archive is turned on

All the others have synced

Cant turn on mailbox archive in the destination as the mailboxes are not created yet.

Tried to turn off archive on the source and got another error:

Error: CrossOrgSupportsPrimaryAndMainArchiveOnlyPermanentException: Source mailbox 'company employee' contains unsupported mailbox location(s) - DemotedArchive. Cross tenant moves support only moving Primary mailbox, or Primary + Archive mailbox. Please remove unsupported mailbox location(s) and try again.

How do I get those mailboxes to move?

What do i need to do on the destination and source?

Microsoft 365 and Office | Install, redeem, activate | For business | Other

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  1. Anonymous
    2023-03-02T00:35:11+00:00

    Hello Global Admin2,

    Good day!

    Thank you for posting to Microsoft Community. We are happy to help you.

    Based on your description i can understand that you have archive mailbox issues for a mailbox that's migrated to or from Microsoft 365. So far what i know there are five scenario that are related to archive mailboxes. This issue occurs generally if a mailbox is migrated between an on-premises Exchange Server environment and Exchange Online.

    Please read this KB: Archive mailbox issues for a mailbox that's migrated to or from Microsoft 365 - Office 365 | Microsoft Learn

    If your issue is related to this scenario: you can't migrate on-premises archive mailboxes to Microsoft 365 in hybrid migration. please check below steps.

    reference: Can't migrate on-premises archive mailboxes to Microsoft 365 in a hybrid migration - Office 365 | Microsoft Learn

    Since we are not in same environment where i can reproduce the issue and provide the details steps for the resolution, you can post your issue in our dedicated team for hybrid environment. You can be assist accurately. Microsoft Exchange Hybrid Management - Microsoft Q&A

    Please feel free to let us know if there are any questions or if we've got you wrong. We will keep assisting you based on the information you provide. We sincerely appreciate your patience and cooperation.

    Sincerely,

    Eben Ezer Tres | Microsoft Community Moderator

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