cant view SharePoint document

Question

cant view SharePoint document

Answer 1

Hello Alfredio B,

Thanks for contacting us, there are some possible reasons why you can’t view SharePoint documents, such as:

-You are not authenticated to Microsoft 365 or SharePoint Online. -Your SharePoint Online site or Open with Explorer URL is not added to your trusted sites zone in Internet Explorer. -The WebClient service is not running or is not configured correctly on your computer. -You are using an incompatible browser or version of Internet Explorer. -You have a temporary service issue with SharePoint Online or OneDrive.

Some suggested methods to fix the problem, such as: -Make sure that you are authenticated to Microsoft 365 or SharePoint Online and that you have the appropriate permissions to access the document library. -Add your SharePoint Online site or Open with Explorer URL to your trusted sites zone in Internet Explorer by following the steps in this link: https://learn.microsoft.com/en-us/sharepoint/troubleshoot/lists-and-libraries/troubleshoot-issues-using-open-with-explorer#resolution-2-add-your-sharepoint-online-sites-or-open-with-explorer-url-to-trusted-sites -Check the status of the WebClient service and make sure that it is running and configured correctly. -Use a compatible browser or version of Internet Explorer to view SharePoint documents. -Check the Service Health Dashboard to see if there is any issue with SharePoint Online or OneDrive by following the steps in this link: https://learn.microsoft.com/en-us/sharepoint/troubleshoot/administration/sharepoint-online-inaccessible#resolution-1-check-the-service-health-dashboard I hope this helps.

Regards, Yusuf.