Request failed with status code 500

Question

Hello,

In Microsoft 365 defender > Settings > Email & collaboration > user reported settings. under Email notifications, I can cusotmuize the text in email notifications sent after admin review to the user that reported an email as malware or phish. when I add my text to the email body and email footer and choose confirm, I can't save the changes as it keeps giving me the follwoing error message : Request failed with status code 500

I have all the required and right permissions to do this action. I have also tried from another browser, different networks and devices.

Can you please assist on this and let me know if I can solve this issue.

Thank you

Nofal

moved from: Microsoft 365 and Office / Defender / Unknown / Windows

Answer 1

Hi,

Thank you for posting in Microsoft Community.

It seems that you encounter an Client Error Request failed with status code 500 when trying to customize the text in email notification sent by your Admin about reported malware or phishing email. Let's work on this together in finding the best possible solution to this issue.

To better understand the situation, we would like to ask some questions, such as:

• What Microsoft 365 Version & Edition are you using? About Office: What version of Office am I using? - Microsoft Support

We are not 100% sure if these has something to do with product restriction or not, but if you are using a Office 365 Business license then the best option to do is consult your IT Admin and check what causes this issue. We here in Community forum do not have the power to bypass any process connected or managed by an organization.

Sincerely,

Leonardo_Y

Answer 2

Hello,

Thank you for your response.

I have the Microsoft 365 apps for enterprise. I am trying to configure this in Microsoft 365 Defender. Just to make sure we are on the same page. I am trying to configure this according to the options mentioned here under "Customize email notification messages" https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/submissions-user-reported-messages-custom-mailbox?view=o365-worldwide#options-for-microsoft-reporting-tools

please let me know should you require any further info

Best

Nofal

Answer 3

Hi,

I appreciate the time and effort you spent on replying to my message.

I see, thank you for confirming that you have a Microsoft 365 Apps for Enterprise. As our forum mainly focuses on the Office Consumer products, to make sure that you can get a more professional help, we will move this thread category to Microsoft 365 Apps for Enterprise where you can get more professional help related to your issue.

Hope this helps and it is still best to connect with the correct team where you can get dedicated assistance, the experts there will further investigate it and provide accurate answers for you.

We highly appreciate your cooperation and understanding! We thank you for your time and participation in the community! Have a good day!

Sincerely,

Leonardo_Y