Hi FlavioCarminucci-5336
Please perform the following steps in sequence:
1) Change the default language to English so that files can be scanned and read
https://www.tenforums.com/tutorials/3813-add-remove-change-display-language-windows-10-a.html
https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html
2) Run the V2 log collector: (post a share link into this thread using one drive, drop box, or google drive)
https://www.windowsq.com/resources/v2-log-collector.8/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
3) Search for C:\windows\memory.dmp > if the file size is < 2 GB then save to the downloads folder > zip > post a share link into this thread using one drive, drop box, or google drive
4) Make a new restore point:
https://www.tenforums.com/tutorials/4571-create-system-restore-point-windows-10-a.html
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