Hi Claudette T!
You can try the alternative method stated below: Open your Excel file in Excel 2016.
Go to the "File" tab in the ribbon menu and click on "Save As."
In the "Save As" dialog box, choose a location to save your CSV file.
In the "Save as type" dropdown menu, select "CSV (Comma delimited) (*.csv)."
Click on the "Tools" button next to the "Save" button and select "Web Options."
In the "Web Options" dialog box, go to the "Encoding" tab.
Under the "Save this document as" section, select the option "Unicode (UTF-8)".
Click "OK" to close the "Web Options" dialog box.
Now, back in the "Save As" dialog box, click on the "Save" button to save your CSV file.
Kindly let me know, if you require additional assistance, I will be glad to help further.
Best Regards, Shakiru