Onedrive sync issues

Question

I have been having some issues with syncing my files. I annotate PDFs via the Files app on my iPad and have noticed that only some of the annotations will be saved.

For example, I was just annotating a file. After closing the document, the timestamp was '1 hour ago' for the time of last update, and upon reopening the PDF, only the annotations/changes I made over an hour ago had been saved. Further, a duplicate of the same document had been made, but this also did not have the more recent annotations. Is there any way I can resolve this issue?

I do not have the document open on any other devices and my iPad is constantly connected to the internet.

Answer 1

Hello

I am Abdal and I would be glad to help you with your question.

There could be several reasons for OneDrive sync issues. Here are a few troubleshooting steps you can try to resolve the problem:

1. Ensure that you are running the latest version of the OneDrive app - Make sure that you have the latest version of the OneDrive app installed on your iPad. If not, update it from the App Store.
2. Restart the OneDrive app - Close the OneDrive app and restart it to see if it resolves the issue.
3. Check the OneDrive storage space - Make sure that you have enough OneDrive storage space to save the changes. If you have exceeded your storage limit, you may need to free up some space.
4. Verify the file is syncing correctly - Check if the file is syncing correctly by logging into your OneDrive account on a web browser and comparing the annotations on the iPad to those on the web.
5. Reset OneDrive - As a last resort, you can try resetting OneDrive by unlinking and relinking your OneDrive account. This can be done by going to the OneDrive settings on your iPad and selecting "Unlink this iPad." Once the account is unlinked, sign back in and allow time for the sync to complete.

I hope this information helps.

Regards,

Abdal