Cannot add vertical section to sharepoint page

Question

I want to add a vertical section to a couple of my sharepoint pages (sharepoint online) but the option is always greyed out.

It seems to let me add a vertical section if I'm creating a new page but not in existing pages.

Any help appreciated as we want to change the homepage and key navigational pages to include vertical sections within the next month

Answer 1

Dear Chris Undery (L&OD),

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

As per your description, it seems that you are trying to add a vertical section to a couple of SharePoint pages, however, the option is greyed out in existing pages and working in newly created pages.

If the understanding above is right, as per the search and test on our side, generally, Vertical sections are currently available only on the right side of the page, and we cannot have a full-width column and a vertical section on the same page.

For your reference: Add sections and columns on a SharePoint modern page - Microsoft Support

We've also done a quick test on our side, we can add vertical section on right side of the page without full-width section as expected. If we try to add section to page with full-width section such as adding in communication sites homepages, Vertical section would be greyed out. Below is the screenshots of our test for your reference.

Given this situation, we'd recommend you go through the pages to make sure the full-width section is not present when trying to add a vertical section.

We've also found a similar thread for your reference: Modern: missing vertical column option in some sites - Microsoft Community

If the issue persists, we totally understand the frustration and apologize all the trouble caused by this problem. Since issue happened on different pages, more resources need to be involved in for further investigation.

Given this situation, we'd recommend you contact your Microsoft 365 admin if you are not the admin, and create a support ticket from Microsoft 365 Admin Center>Support>New Service Request as guided in this article Get support | Microsoft Docs.

The support team has higher permission to remotely help you investigate the issue and also collect logs when issue happens. They have more resource and the correct escalation channel for this case. This is also the more efficient way in handling this kind of issue for you.

For your reference: How do I find my Microsoft 365 admin. 

Thanks for your time and cooperation! If our understanding of the scenario is not consistent with yours, feel free to point it out.

Sincerely,

Rhoda | Microsoft Community Moderator

Answer 2

Thank you for the swift reply.

I'm entirely embarrassed as I realised that the pages in question have a full width image at the bottom of them which is why the vertical section is not available. I can add a vertical section once the full width section is removed.

Answer 3

Dear Chris Undery (L&OD),

Thanks for sharing updates and we really appreciate your feedback that you can add a vertical section once the full width section is removed.

If you find the reply helpful, you can also use the feedback tool under my reply to give us your feedback. This will help other members in this community who have similar questions to find the thread and the answer more efficiently.

Welcome to post new threads in this community when you have other questions next time, we are always here to assist you.

Hope you have a great day, stay safe and healthy!

Sincerely,

Rhoda | Microsoft Community ModeratorAnd you can also provide your feedback via options below: