Dear Katya Najarro,
Good day!!
I understand your concern and I would like to let you know that I have tested the behavior at my end where I can load the Loop components without any issue. In this situation, I would like to confirm the following scenarios which will help us to better understand and guide you further:
- If you try to insert the Loop Components in the Word for the web, do you have same issue?
- Do other users in your organization are encountering the same issue?
- Can you please share the complete screenshots of the behavior encountering at your end?
Sorry for the inconvenience caused and thanks for your patience.
Best Regards,
Sophia