Why Excel document randomly prompting me for printer setup?

Question

My CEO will get Excel sheets sent to him via email, only on some he will get promted right away to setup a printer. When he tried to cancel it or X it keeps prompting with an error message about the printer. On Windows 11 with the default printer set to his Network HP All-IN One with Office 365, all updated.

Seen others with a workaround to select the XPS writer as default, that's not a good fix as we need his default to be the printer. Why is it even asking to setup a printer at 1st open on specific documents but not all. I didn't have the issue on that same document on my PC with the same Windows/Office versions.

Answer 1

1. It could be the default printer is not found at that time. Sometimes it could be temporarily networking issue. Change the default to other printer will resolve that issue.
2. If your file is page break view, it will also check the printer settings, change it to normal view and test again.

3. If your issue is still random occurring, uninstall the printer driver and reinstall it again.

Answer 2

Uninstall and reinstall of printer driver which is your default should resolve this issue.

Answer 3

Thanks, Will give it a try with print driver.

Answer 4

I uninstalled the printer/reinstalled, then changed view to normal and that doesn't get rid of the Printer setup pop-up, but it does resolve the continued pop-ups after the 1st one when I click on the default HP Printer. I saved it and re-opened and continues to pop-up only once while in Normal view mode. What else can I try to stop the Printer Setup?

Answer 5

Issue should be printer side, I have no idea on it. You may try creating a new thread in HP printer side.