OneDrive Error Code -7 on Mac

Anonymous
2023-01-26T20:42:55+00:00

Hi! Out of the blue, I suddenly am not able to download/view any files on OneDrive for Mac. I am able to view these files online. The exact error message is:

Couldn't download to OneDrive.

OneDrive couldn't download "[filename]" (Error code -7).

I've seen other forum posts but none of the solutions offered (like resetting through ResetOneDriveAppStandalone.command in the Applications folder) worked for me. Example post: https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-for-macos-error-7/8ae6d5ca-d241-4309-abbe-eced37fb3c1e

I've tried the above solution, restarting my Mac, quitting OneDrive, and moving OneDrive to trash/reinstalling. Please advise!

Microsoft 365 and Office | OneDrive | For home | MacOS

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  1. Anonymous
    2023-01-27T01:01:18+00:00

    Hello Nicole,

    Greetings for the day! I’m an Independent Advisor and Microsoft user like you. I'm glad to help you regarding the issue with OneDrive.

    I understand that you have tried all workarounds. Thanks for sharing the details.

    Have you done any password change recently to the Microsoft account? Could you please try to clear the cache for OneDrive in MAC?

    Option 1: Clear OneDrive Cached credentials

    1. In the Spotlight search type Keychain
    2. Select Keychain Access
    3. Alternatively, if you are unable to see the Keychain under the spotlight, select the Utility folder and open Keychain Access
    4. Look for OneDrive
    5. Then, locate OneDrive Cached Credential entry and delete it
    6. Run OneDrive once again

    Option 2: Clear the Cache of OneDrive. (Open the Finder> Click Command + Shift + G> Enter ~/Library/Containers> Scroll down and move the folders related “com.microsoft.OneDrive” to other locations like Desktop.

    Option 3: To reset OneDrive on a Mac

    1. Quit OneDrive. (Select the cloud icon in the top tray, then select Settings > Quit OneDrive.)
    2. Find OneDrive in your Applications folder.
    3. Right-click OneDrive and select Show Package Contents.
    4. Browse to the Contents > Resources folder.
    5. Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
    6. Start OneDrive and finish the setup process.

    https://support.microsoft.com/office/34701e00-bf7b-42db-b960-84905399050c#ID0EBH=Mac

    Hope this information would be useful to you. Please feel free to get back if you need any additional info.

    Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

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