Purchased Wrong Subscription

Question

I have accidentally purchased a BUSINESS Microsoft 365 subscription instead of PERSONAL.

To cancel my subscription I have to log in and do it through the account settings. However I can’t login because it says “you can’t sign in here with a personal account. Use your work or school account instead” but I don’t have that because it’s for personal.

When I call the number it tells me to go online, when I go online it tells me to log in to cancel, but I can’t.

Is there any way of speaking to a person directly.

Answer 1

Dear TPNA,

Good day,

Thank you for posting to Microsoft Community. We are happy to assist you.

As per the description you have shared, we understand that you accidentally purchased a Microsoft 365 Business subscription instead of Personal.

Typically, when you purchase a Microsoft Business subscription, you will receive an email from Microsoft with your account information. So, please kindly check all the emails you received from Microsoft to get domain name information, where you can also get a login ID. Also, please kindly provide us with the email you received from Microsoft when you purchased your Microsoft Business subscription via private message for further analysis.

Note: For data security reasons, please provide us an email that you received from Microsoft in a private message.

Here are the steps to open private messages:

To see private messaging options> click your profile picture in the top right > select My Profile: >View Private Messages.

We look forward to your update. This requested information will help us to narrow down the scenario and find the right solution. We will keep assist you based on the information you will provide. We sincerely appreciate your patience and cooperation.

Thanks for your precious time.

Have a nice day! 

Sincerely,
Libeamlak | Microsoft Community Moderator