The Installation Failed

Question

Each time I run the installer on an Office install, I get this "The Installation Failed" message per screenshot.

I'm on a Macbook Air, M2, 2022 using Ventura 13.3.1 OS

I've attempted to install both Office 2021 and Office 365 with the same results. I've tried multiple times on multiple days from multiple networks.

Answer 1

Hi Ravikumar

I'm experiencing the same issue. It's a brand new Macbook so there can't be a previously installed version of Office. Any other ideas?

Answer 2

Hello Adam,

I’m an Independent Advisor and Microsoft user like you. Thanks for posting the query here at this forum.

Step 1: Uninstall from MacBook Try to remove any existing or recently installed version. You can easily uninstall Office for Mac apps such as Word, Excel, PowerPoint, OneNote, and Outlook using these instructions. You must be signed in as an administrator on the Mac or provide an administrator name and password to complete these steps.

https://support.microsoft.com/office/eefa1199-5b58-43af-8a3d-b73dc1a8cae3

Step 2: Clear the cache You can also clear the cache manually by deleting the contents of the ~/Library/Containers/com. Microsoft.OsfWebHost/Data/ folder. Look for this folder via terminal and restart the device. https://learn.microsoft.com/en-us/office/dev/add-ins/testing/clear-cache

Step 3: Install office in new MacBook Then follow the steps in this article to install it on your new Mac.

If you are reinstalling Office, you have already redeemed a product key, then go to the section sign in to download and install Office. https://support.microsoft.com/office/4414eaaf-0478-48be-9c42-23adc4716658

1. Go to www.office.com and if you're not already signed in, select Sign in.
2. Sign in with the account you associated with this version of Office. This account can be a Microsoft account, or work or school account. I forgot the account I use with Office
3. After signing in, follow the steps that match the type of account you signed in with.
4. Follow the instructions below to complete installing your Office apps.

Troubleshoot install or activation errors for Office for Mac: Details are here, https://support.microsoft.com/office/5efba2b4-b1e6-4e5f-bf3c-6ab945d03dea

Hope this information would be useful to you. Please feel free to get back if you need any additional info.

Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.