No notifications

Question

I sync my file to OneDrive and I shared that. People see that and can change file but we don't get any notifications about it! Email notifications enabled in settings. I want my collegues to see email notifications about changes I do in real time and I want to get this notifications too when they do the same. What's the problem?

Answer 1

EugenieMM, thank you for this feedback.

I recommend you reset OneDrive and if that doesn't resolve the issue, reinstall OneDrive.

To reset the OneDrive desktop sync app in Windows:

1. Press the Windows key and R to open the Run dialog box, enter wsreset.exe, then select OK.
2. A blank Command Prompt window will open, and after about ten seconds the window will close. You can close the Microsoft Store window.
3. If OneDrive is still not syncing, press the Windows key and R again.
4. Copy this and paste it into the dialog window, then press OK. %localappdata%\Microsoft\OneDrive\onedrive.exe /reset

If you see a "Windows cannot find..." message, copy and paste this instead, then press OK. C:\Program Files\Microsoft OneDrive\onedrive.exe /reset

If you see a "Windows cannot find..." message, copy and paste this instead, then press OK. C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

5. Manually restart OneDrive by going to Start , type OneDrive in the search box, and then click on the OneDrive desktop app.

Source: https://support.microsoft.com/office/34701e00-bf7b-42db-b960-84905399050c

To reinstall OneDrive:

1. Press Windows + S key together to open Search.
2. Type CMD, select Run as administrator and accept the UAC prompt.
3. Type in the following commands one by one and hit Enter: For 64-Bit Windows 10: %systemroot%\SysWOW64\OneDriveSetup.exe

32-Bit Windows 10: %systemroot%\System32\OneDriveSetup.exe

After the command is completed, restart the device.

Now, download OneDrive from Microsoft website using link attached below:

https://www.microsoft.com/microsoft-365/onedrive/download

Warm Regards

Answer 2

Hello. Yes. I said this, email notification is turned on but we don't receive them...

Answer 3

Hello EugenieMM,

Welcome to Microsoft Community.

I am a Microsoft user just like you, I hope you are doing well?

By default, OneDrive will send you emailed notifications when people make changes to your shared files. To verify if this notification is turned on, go to https://onedrive.live.com/options/NotificationOptions

Source: https://support.microsoft.com/office/9cc94893-02d5-4d96-9b3f-8b9414d5047a

Please let me know if you need more assistance.

Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Warm Regards