ADMIN - Not getting any notifications from Microsoft Booking, even when assigned to the service and notifications are marked.

Question

Currently an admin on Bookings for One of our Services. I'm not getting a notification email when an appointment is set with our CEO. I'm the admin assigned to the service/account. I need to get ALL notifications. I already have notified business marked for the initial appointment, and reminder email... but still no notifications, at all - for anything. How can I get notifications on ALL appointments set and cancellations?

Answer 1

Dear Regina Shvarts,

Thank you for reaching out to Microsoft Community.

l learn that you're experiencing issue with Microsoft Bookings service notification.

• Would you mind sharing the details of booking page with us for further analysis? (This information may help identify the best steps to resolve this, so kindly request you to provide us requested information.)

As far as l know, we can configure SMS notification in Bookings in a couple of ways. Would you mind trying below ways to check if they meets your demand?

• In the Bookings web app, follow the steps to Enable text message notifications in the Define your service offerings in Bookings topic.
• In the Booking app in Teams, navigate to Settings > Appointment type > Add appointment type and select Send them text messages.

Looking forward to your response. Please also note that above requested information may involve sensitive information, to defend your organization's data, we will collect above information via private message. **** Please click account you logged in on the up-right corner - My profile - View private messages to get it.

Your patience and cooperation will be highly appreciated. Thank you for your precious time and have a good day.

Best Regards,

Tammy | Microsoft Community Moderator.