"ProfileException" Error OneDrive cannot share data

Question

OneDrive cannot share data from any of my Family365 Account's Onedrive

"ProfileException" Error

{"error":{"innerError":{},"name":"GraphError","correlationId":"24da2edc-2a2a-458a-bd5e-2155d1d9cc2d","isExpected":false,"code":"ErrorUserResolutionFailed","extraData":{},"response":{"error":{"code":"ErrorUserResolutionFailed","message":"ProfileException","innerError":{"timestamp":"2023-06-24T10:25:11.2201067Z","request-id":"24da2edc-2a2a-458a-bd5e-2155d1d9cc2d","date":"2023-06-24T10:25:11","client-request-id":"24da2edc-2a2a-458a-bd5e-2155d1d9cc2d"}}},"status":500,"serverStack":"","request":{},"error":{}}}

Answer 1

It seems that after a week this issue resolved itself.

Go figure.

Answer 2

Hallo, is there already an solution? Same problem over here

Answer 3

I tried removing my account and re-linking office subscription - this workaround or fix did not work.

Answer 4

Hi - same error. it started this morning on my personal paid Office 365 subscription. This is not a error I experience from my work's Office Enterprise subscription.

I can't share via desktop nor web browser. I need Microsoft to add at least 6 months to my subscription for this unacceptable issue.

What is a good email to send this notice to? or should this go through Better Business Bureau https://www.bbb.org/ ?

Error below from my personal subscription:

{"error":{"innerError":{},"name":"GraphError","correlationId":"497a2eb5-10be-4c80-989e-aaafc2e0b33e","isExpected":false,"code":"ErrorUserResolutionFailed","extraData":{},"response":{"error":{"code":"ErrorUserResolutionFailed","message":"ProfileException","innerError":{"timestamp":"2023-06-25T04:49:18.3340136Z","request-id":"497a2eb5-10be-4c80-989e-aaafc2e0b33e","date":"2023-06-25T04:49:18","client-request-id":"497a2eb5-10be-4c80-989e-aaafc2e0b33e"}}},"status":500,"serverStack":"","request":{},"error":{}}}

Answer 5

Hello Subir D,

Welcome to Microsoft Community.

I am a Microsoft user just like you, I hope you are doing well?

Sorry for the inconvenience, however, it appears you are not the only one who is experiencing this error. I will recommend you exercise some patience, hopefully, it will be resolved.

I will recommend you try sharing via OneDrive.com

See thread to similar inquiry: https://answers.microsoft.com/thread/5eb221fb-489e-4bfd-b790-6e2e013bbb06

Please let me know if you need more assistance.

Give back to the Community, Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Warm Regards