Application Error on OneNote

Question

I keep getting an application error error on OneNote, that states "The instruction at 0x00007FFD16FD31E7 referenced memory at 0xFFFFFFFFFFFFFFFF. The memory could not be read." Then the application terminates.

Answer 1

Hello Aubrey D,

I’m Gunasekar and we will be happy to help you with your question.

I understand that you are having issues opening the OneNote application. We can understand the problem at your end as it affects your work and we’re willing to help you in order to resolve the problem. So, to move further regarding this issue, we would like you to provide the following information:

1. Could you please provide us with a full screenshot of the error message for our reference? Please click on Use rich formatting to insert a screenshot and select the Insert Image icon.
2. Did you make any recent software changes to the PC?

You could try the following troubleshooting steps and share the outcome.

A. Uninstall and re-install OneNote.

Download OneNote - https://www.onenote.com/Download

(OR)

Download OneNote 10 - https://apps.microsoft.com/store/detail/onenote/XPFFZHVGQWWLHB

B. If the issue persists, check for Windows updates.

To stay up to date, select Start > Settings > Windows Update > Check for updates.

If a feature update is available for your device, it will appear separately on the Windows Update page. To install it, select Download and install now.

C. Open Onenote in safe mode.

a. Click Windows + R key, type

Onenote /safeboot and click enter.

I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

Best regards,

Gunasekar N