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Microsoft 365 Loading & Printer Issue

Anonymous
2023-05-04T00:53:28+00:00

My Operating system: Windows 10

Running Microsoft 365.

For some reason, randomly my Microsoft programs specifically Word, Excell, Powerpoint and Publisher will not open, resulting in me having to restart my PC.

Also randomly I am having printer issues specifically linked with the microsoft software that has only recently occred.

I can print from websites and other programs but if I try to print custom pages (pg 12-15 ) for example, it is only printing the first page of my document (pg 1).

The print setting will also randomly not connect with my printer and I have had to re-link my printer to the microsoft printer settings multiple times.

Any idea on what could be causing this and solutions to fixing this annoying problem?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2023-05-04T22:39:20+00:00

    Hi Matt, unfortunately, I don't have any further troubleshooting to offer.

    There are many knowledgeable users active on the forum and I hope that someone else can offer further insight into your issue.

    Thanks, Myk

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  2. Anonymous
    2023-05-04T01:45:36+00:00

    Hi Myk,

    Thanks for the quick response.

    I did as you advised, trying first the quick repair and then the online.

    That did not resolve the issue.

    I also uninstalled both my Microsoft Office and Brother Printer Software, re-installed both, ran a DNS cache clear and re-started my PC.

    I am able to open up my Word, Powerpoint, etc documents but for some reason, Microsoft programs such as Word still won't allow me to do customer page range prints. If I try to do it, it will only front the first page in a whole document, otherwise I can print an entire document fine.

    Never had this issue until today,

    Regards,

    Matt

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  3. Anonymous
    2023-05-04T01:25:17+00:00

    Hi Matthew, thanks for coming into the forums. I'm also a user like you and will happily help you to the best of my knowledge.

    Please restart the PC and perform the repair at Windows settings > Apps & Features > Find Office > Modify > Quick Repair.

    If the quick repair doesn't work, please choose online repair.

    Click this link for your reference and guidance https://support.microsoft.com/office/7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

    Please don’t hesitate to get in contact if the above suggestions still don't work. I will be more than happy to assist you further.

    Kind Regards Myk

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