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An employee is no longer with our agency and we want to disable the email account and license but need to export and save all emails. I am struggling to find how to do that in Office 365 Admin Center.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
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Generally, for backup email data, you can add the former employee's email address to your version of Outlook on Desktop, and then export the data to a .pst file. You may refer to the article for detailed steps: Overview: Remove a former employee and secure data
Hi, Jill Taylor (JTaylor)
Good day!
Thank you for posting to Microsoft Community. We are happy to assist you.
According to your description, the issue of your concern that you would like to export the user's mailbox.
For disabling an account, please refer - Remove a former employee and secure data.
To backup the data as PST files, please give an attempt for the official instructions -Export or backup email, contacts, and calendar to an Outlook .pst file.
Also, could you please tell us whether you're using Exchange online?
If so, either manually exporting from Admin Center or using Power Shell can achieve it - Procedures for mailbox exports to .pst files in Exchange Server.
Please feel free to contact us if you need further assistance.
Sincerely,
Alex | Microsoft Community Moderator.