Reset organization Multi factor

Question

I use an organization account for Power Automate Flows. I have some important and complex Flows saved in this account which are essential to my daily business. When my phone got damaged yesterday I suddenly realized that even with the cloud backup of Authenticator I can't access this account anymore. Because it just won't give me the code. Useless backup. There should be a big statement during setup that the Authenticator backup will be useless if you're the only (admin) user.

I thought there would be another possibility to reset the MFA for example with email, phone or anything. But it seems like I'm locked-out for infinity.

It doesn't send me the number anymore to the app, probably due to the new installation of it.

In the app it says I have to scan a QR code from my organization before I can get new MFA codes.

Well, I can't get any QR code because I'm the only user of my organization and in order to get one I would need an MFA code.

There are no other possibilities to choose from.

At least I can still use Power Automate in the desktop application without login. But knowing that this will be over soon and there is no way to save my weeks of work is kind of ... unpleasant.

Is my organization dead to Microsoft now?

Answer 1

Dear TT96,

Greeting. Thank you for posting to Microsoft Community.

I understand your concerns and sincerely apologize for the inconvenience this may cause. Yes, as you think, MFA can be reset, but this requires there is other admins in your organization to set it up, knowing that you are the only user of organization, so, for this case you may need to contact our data protection team.

Please understand that account issues usually involve information security (phone numbers, payment methods, etc.), are very sensitive, and should not be discussed in public forums accessible to all Microsoft customers. We value your organization's security and privacy, so we sincerely recommend that you contact our technical support directly, they will manually verify your account for you.
Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn

Our Data Protection Team will ensure that your organizations data is secure and will remail private. 

In addition, for your proposal - "There should be a big statement during setup that the Authenticator backup will be useless if you're the only (admin) user", please forgive me for taking the liberty of raising a new piece of feedback for you on Community (microsoft.com), which is Microsoft's webpage dedicated to collecting customer feedback on products. I will invite my team to vote on it, and users who want the same will join the vote and comment when they see it, so that it will appear at the top of the page, which makes it easier to quickly submit feedback to the product group. Your suggestions help us to provide better service to you and other users. We highly value each customer's feedback on our products.
Reset organization Multi factor · Community (microsoft.com)
Microsoft product team will adjust the page design based on user feedback. Hopefully this will be included in future product updates.

Your understanding and cooperation are greatly appreciated, and if there is anything else that can be done for you, please feel free to reply.
Have a good day.

Best regards,

Winter| Microsoft Community Moderator