[OneDrive isn't connected]

Question

Hi there,
I hope that you're doing well.

I wondered why my Onedrive account doesn't connect and sync as I turn on my computer.

The Onedrive app is enabled as a startup app, and if I try to sync, shows as signing in.

If I go to settings it shows as: You don't have an account connected. To connect an account, select "Add an account" and then sign in.
If I try to add shows as signing in and this cycle never ends!

System Information:

Edition Windows 11 Home

Version 22H2

Installed on ‎6/‎9/‎2023

OS build 22621.1702

Experience Windows Feature Experience Pack 1000.22641.1000.0

I appreciate any help or information regarding that.

Best regards,

Eliakim Mattos

Answer 1

Hi Fuad Laguda,
Thanks for your help.

Actually, the issue is related to my work network settings. When I am at my workplace, my Onedrive account does not synchronize at all.
However, when I am at home, it does automatically.

Do you know how I can change any settings to synchronize automatically in my work environment?

Best regards,

Eliakim

Answer 2

Hello,

Resetting OneDrive does not delete the files, the reset will reset the settings only.

Answer 3

Hi Fuad Laguda,
Thanks for helping me out.

I already reinstalled the app and it did not work. Question for you:
If I try the second option (reset), is this process going to erase all files?

Best regards,

Eliakim

Answer 4

Hello,

Thank you for coming to the forum. I am sorry about the challenge you are facing, and I will be happy to assist in the best way I can.

I think you should reinstall the One Drive, remove it from the control panel and download a fresh one from the OneDrive site, click the below link for a guide https://support.office.com/article/0660f354-6a69-46eb-b817-7f4e0d7b45b5

If the reinstalling fails to resolve the issue, then reset the onedrive click this link to see how:- https://support.office.com/article/34701e00-bf7b-42db-b960-84905399050c

I kindly await a reply for a follow-up

Best Regards Fuad