OneNote Not syncing Missing only one Section

Question

Hi I am having an issue with OneNote syncing. A notebook was shared with me and it has all of the sections except one. The one that is missing is the one I need to utilize. When I attempt to sync the notebook, I get the error in the attached screenshot.

Answer 1

Hi above is the screenshot of the error. To clarify, the issue is that an entire section of the notebook is missing. Other viewers of the Notebook can view this section, but I cannot.

Any help would be appreciated.

Answer 2

Dear Allana Hudson,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

Based on your description, we understand that the situation you are experiencing is that a particular section in the NoteBook cannot be synchronized.

Your screenshot doesn't seem to have been uploaded successfully, you can upload your screenshot in the reply if it's convenient for you.

For the phenomenon you are currently experiencing, you can also try the suggestions in the following documents: Fix issues when you can't sync OneNote - Microsoft Support

There may be times when your shared notebook is syncing normally, except for one of its sections or pages. You can verify this by doing the following:

1. In the OneNote desktop app, click File > Info > View Sync Status.
2. In the Shared Notebook Synchronization dialog box that opens, click any notebook icon with a yellow triangle warning icon over it to see the name of any section that’s causing sync problems.
3. Click the Sync Now button next to the notebook containing the section.

Individual notebook sections can occasionally stop syncing properly. If you have a single section whose pages aren't syncing with the rest of an otherwise up-to-date notebook, you can try the following workaround:

1. In the OneNote desktop app, create a new section within the same notebook.
2. Copy (but don’t move) all of the pages from the old section into the new one that you just created. You can do this by right-clicking each page, and then clicking Move or Copy.
3. When all of the pages have been copied to the new section, press Shift + F9 to manually sync the notebook. If a progress bar appears, wait for it to finish.

If following these steps successfully syncs the pages in the new section that you created, you can safely delete the old section and then continue working in the new. After the old section is deleted, you can rename the new section to the same name as the deleted section.

If these steps don’t work, section sync errors or problems can also be caused by a corrupted section located in the Notebook Recycle Bin. If you no longer want that section, you can delete it from the Recycle Bin to stop the error:

1. In the OneNote notebook, click the History tab, and then click the Notebook Recycle Bin.
2. Right-click the section (or page) and choose Move or copy.
3. You can also Copy and Paste the pages or content in the section to another page or section. Once that’s done, you can delete the original section or page.

We look forward to your reply. Thanks for your cooperation.

Sincerely,

Tin | Microsoft Community Moderator