Import Button Not Working - Mac OneNote Issue

Question

Hello,

I am trying to upload a template for OneNote and when I open the Importer page (https://www.onenote.com/notebooks/exportimport?toImport=true&auth=1&fromAR=1) I can see the purple button to import but nothing happens when I click on it.

I am using a MacBook Pro and trying to upload a template into One Note Version 16.72.

I have also tried to open the template from One Drive directly into One Note and get this error message "We couldn't open that location.  It might not exist or you might not have permission to open it. Please contact the owner of Bonus.one for more information."

Answer 1

Hi Amber Reinhart,

Good day.

Our OneNote users may sometimes receive an error message informing them the app could not open a specific file or folder location. The error message usually reads as follows: “We couldn’t open that location. It might not exist or you might not have permission to open it. Please contact the owner of “xxx” for more information.” If you’re sure there’s no issue with the file location, follow the troubleshooting steps below to fix the problem.

Quick Fixes

1. Log out of your account, restart OneNote, log back in and check the results.
2. Then close all your notebooks, go to www.onenote.com, and check if the error persists on the web.
3. Contact the file owner and ask them to grant you permission to access the file location.
4. Clearing the app cache and deleting all the temporary files stored in the cache folder may help you fix the issue.

Hope this helps!

Best Regards,

Sophia