I bought the microsoft basic for extra storage for onedrive, but it is not visible, why?

Question

On 14th of march I bought the microsoft basic because I wanted extra storage for onedrive. I paid the 0,01 cents, but nothing changed. I didn't receive a confirmation email so I'm not sure the purchase was succesfull. I already asked this question on microsoft Q&A and they said to check my microsoft account. I checked the storage and the purchase history and the purchase is not visible there. If that was the case, then I needed to ask the question here.

Answer 1

Hello JoosjeMR,

I’m Gunasekar and I will be happy to help you with your question, I am a Microsoft consumer like you.

I understand that you are having issues with OneDrive storage, which is not reflected in your Microsoft account.

Hence the Purchased storage is not visible under your Microsoft account, it is recommended to contact Microsoft chat support directly.

https://support.microsoft.com/contactus/

1. Select Microsoft 365.
2. Click Get Home support.
3. Click Get support in your browser.
4. Type in Account and click Contact support in the bottom pane.

Also, ensure you have used the right Microsoft account, if you have multiple Microsoft accounts, check all the available accounts purchase history. You could also cancel the subscription and renew it again if you see the debited amount on the bank statement.

I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

Best regards Gunasekar N

Answer 2

If the purchase or sub doesnt appear in the MS Account then that purchase process failed. https://www.microsoft.com/en-us/microsoft-365/microsoft-365-basic-faqs