excel cursor not align

Question

Hello and good day.

Recently I experienced in Excel that when you are working on a sheet and have scrolled, when you click on a cell it doesnt match the cell selected.

The only way to correct this is to switch back tot he Excel and will find yourself on a different location on the sheet but you are now able to to select the appropriate cell.

I have tried to change the Mouse and Reinstalled Excel but this doesnt seem to work.

Any feedback is highly appreciated on how to resolve this matter.

Thank you very much.

Regards,

MAE

Answer 1

Dear MAE,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

As per your description, it seems that you are having issue with Excel in Windows device, when you click on a cell it doesn't match the cell selected. And you have tried to change the Mouse and reinstall Excel.

If the understanding above is right, to help you better, we would like to collect more detailed information you're experiencing so that we can have a further investigation:

1. May I know if you are having issue with Excel desktop app or Excel web app in browser? Will they encounter a similar situation?
2. Would you please share some screenshots of the issue with us?
3. Does this happen to all files or the specific file?
4. What about the other people in your organization, do they encounter the same situation as yours?
5. Will the same issue occur if your Create a local user or administrator account in Windows - Microsoft Support?
6. If you are using the Excel desktop app, please also share a screenshot of the Word version as shown below by opening Excel app > File > Account

Welcome to post back if any updates. We look forward to your reply.

If the understanding above is not consistent with yours, you can also post back and point that.

Your understanding and patience will be highly appreciated. We hope that you are keeping safe and well!

Thanks for your cooperation.

Sincerely，

Rhoda | Microsoft Community Moderator