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365 Basic subscription issue

Anonymous
2023-07-26T10:05:17+00:00

Today I subscribed to Microsoft 365 Basic. I can sign in and edit Word documents fine on my iPhone but not on my iPad, it says no subscription recognised against that account. I have confirmed by account has been charged successfully. Any ideas?

Microsoft 365 and Office | Word | Other | iOS

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  1. Anonymous
    2023-07-26T10:46:24+00:00

    It appears that you are facing an issue with your Microsoft 365 Basic subscription not being recognized on your iPad. This problem could be related to a previously activated version of Office on the device or other account-related issues. To resolve this, try the following steps:

    Sign out and sign back in: Close all Office apps on your iPad. Go to iPad Settings, select one of your Office apps (e.g., Word, Excel, or PowerPoint), and sign out of your account. Then, sign back in using the same account used to purchase the subscription.

    Reset the Office apps: In iPad Settings, locate the Office app you want to reset (e.g., Word, Excel, or PowerPoint). Tap on it and look for a "Reset" option. Tap on it to reset the app.

    Check for updates: Ensure that both your Office apps and your iPad's operating system are up-to-date. To update Office apps, open the App Store, go to the "Updates" tab, and install any available updates for the Office apps. For the iPad's operating system, navigate to Settings > General > Software Update and install any available updates.

    Reinstall the Office apps: If the issue persists, try uninstalling the Office apps from your iPad and then reinstalling them from the App Store. This may resolve any conflicts or problems with the apps.

    Contact Microsoft Support: If none of the above steps resolve the problem, it's best to reach out to Microsoft Support for further assistance. They can help troubleshoot the issue and ensure that your subscription is correctly recognized on your iPad.

    By following these steps, you should be able to resolve the issue with your Microsoft 365 Basic subscription on your iPad. If the problem persists, Microsoft Support will be able to provide additional guidance and assistance.

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