SharePoint Document library properties

Question

I have a document library containing a large number of Word documents. I have added a number of custom columns (properties) in the library which stores information related to each document. By clicking on the ellipsis and selecting 'Properties', data in these columns can be edited.

Another Word document has been added to the library, but when 'Properties' is selected, the only field displayed is 'Name', so am not able to add the additional data. Properties for all the other documents in the library can still be accessed and edited.

What might be preventing the Property fields being displkayed on this one document?

Answer 1

Dear Paul,

Thanks for understanding and if you feel my reply helped to explain your situation, please click on the helpful button (Yes or No) in the reply.

In the future, if you have any further concerns related to Office 365, please feel free to post a new thread in this community and we will try our best to assist you.

Have a good day!!

Best Regards,

Sophia

Answer 2

Sophia,

Pleased to say recreating the document and then uploading has resolved the issue. Many thanks for the suggestion.

Paul

Answer 3

Sophia,

Thanks for the response. I have tried moving the document back and forth to different locations, but nothing has changed the behaviour. I had considered recreating the document but felt sure there must be a quicker simpler solution.

If not, I will have to try a recreate and see if the new document behaves in the same way or not.

Paul

Answer 4

Dear Paul,

Good day!!

Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

I understand your concern and to my knowledge, the behavior you are encountering in the SharePoint Online Document Library is not an expected behavior because we need to be able to edit the properties of the files in the library when it’s created or uploaded.

Since you mentioned the problem happens only with a specific document, I would like to suggest you access the Document Library in the InPrivate or Incognito window of the browser and see whether you are able to add the properties to the problematic Word document.

If still not, can you please move the document to your OneDrive and move back the document to the Document Library again to check the behavior?

Right-click on the problematic Document> Move to> My Files> Move here> Now go to your OneDrive> Right-click on the Document> Move to> Select the site under Quick Access (if site is not listed, click on More Place under Quick Access)> Choose the location and click Move here> Now check the behavior.

If still the same issue, please create a new Word document and copy the document from the problematic document and paste it into the newly created Word document to see whether you are able to add the properties.

Appreciate your patience and understanding. Have a great day!!

Best Regards,
Sophia