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Teams error repeatedly

Anonymous
2023-09-19T13:41:19+00:00

Greetings -

I am getting an error in Teams repeatedly. I have restarted, re logged in, etc.

Detaills:

Session ID: 9bccacbd-c717-cef6-2ef1-8410ed784b00 Error Code: 3399614475

Please advise, thank you.

Microsoft 365 and Office | Microsoft Forms | Other

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  1. Anonymous
    2023-09-19T20:06:17+00:00

    Thank you for your feedback,

    Yes you can delete the files and folders in the Teams directory, its a way to refresh your Teams app and clear corrupt system files.

    Warm Regards,

    Jackson E.

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  2. Anonymous
    2023-09-19T17:18:48+00:00

    Thank you. I had already removed and reinstalled Teams which seems to have resolved the issue, perhaps this would have too. I did just follow the instructions and found many folders and files in the Teams directory - just confirming that all of these can be deleted?

    Thank you.

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  3. Anonymous
    2023-09-19T14:18:19+00:00

    Hello,

    My name is Jackson and thank you for your question.

    Sincerely apologize with the issue you experience with your teams.

    If you're experiencing issues that affect Microsoft Teams, clearing the cache on your device may help. After you clear the cache, restart Teams.

    See steps to clear teams app cache for your device on both windows and MacOs;

    https://learn.microsoft.com/microsoftteams/troubleshoot/teams-administration/clear-teams-cache

    Warm regards.

    Jackson E.

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